- Contents and pricing
The arrangement includes everything that is written on the program you can find on our website. The prices have been clearly stated in the promotional on the company’s websites in kuna/ HRK and euro/EUR. The winery guarantees the implementation of the program according to their description. The contents of the program will be fully realized in the described manner, except in the case of exceptional circumstances (war, uprisings, strike, terrorist acts, sanitary disorders, street violence, natural disasters, interventions of municipal authorities, etc.)
- Booking, payment methods and conversion
Bookings are received online through the website of the company. During the booking, the customer confirms the reservation with payment of 150 kn deposit per person for which he receives a suitable receipt. The customer is required to present the receipt in paper or digital form to the tour guide at the start of the tour. During the tour, if need be so, the customer is required to present the necessary identification documents at the request of the guide.
1. Payments of deposit reservation fee are available only through the web site via credit card (American Express, MasterCard, Maestro, Visa)
2. Payments of the price balance are done after the program has concluded in the winery via card or cash
All payments will be affected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
The method of protecting the confidential information. Scrambler obrt is obliged to respect the anonymity and privacy of the users of the site, and the data shall be used and processed exclusively for the purpose determined by these Terms and Conditions.
Scrambler obrt does not record your credit card number nor does it store the transaction information.
Scrambler obrt uses third-party services (authorized banks) for credit card payments, which protect your data by encryption.
HT Pay Way applies the most modern standards of data protection – Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. ISO 8583 protocol ensures that data exchange between T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by a double layer of “firewall” (firewall).
- Cancellation and change of schedule and contents
The organizer of the arrangement reserves the right to cancel and/or change the route/tour due to any weather conditions that could endanger passengers or in case of extraordinary circumstances (see above, no.1.).
Booking calendar on the site is only informative and does not guarantee real time availability, all booking will be processed manually and confirmations or cancellations will be sent to the provided email address. Please keep in mind your booking is not confirmed unless you have not received a confirmation of time and date directly from the winery.
If there is a lack of availability or the winery cancels or reschedules the program for any reason your deposit will be refunded in its full amount if requested by the customer.
For last minute bookings, less than 5 hours prior to the tour winery is not obligated to process or accept the booking for the tour.
- Cancellation policy
The client has the right to cancel the reservation at any time, following conditions for refunds will apply:
- For all reservations canceled minimum 7 days before the tour, the client is entitled to a full deposit refund
- If the service is purchased within 7 days before the start of the tour, he or she is not entitled to a deposit refund
- If the client did not appear on the day of departure of the tour, and without prior announcement, he or she is not entitled to a refund of the deposit
- We do not refund bank transfer expenses or credit card fees
- Deposits are refunded within 60 working days of the cancellation request
- Organizer responsibility
The organizer is required to take care of the proper implementation of the arrangements as well as to carefully choose the appropriate individuals for this task and also to respect the rights and interests of the customer according to the customs of quality tourism. He is also required to issue appropriate receipts for the given service and is excluded from any kind of responsibility caused by extraordinary circumstances (see above no.1) and any therewith additional costs which therefore need to be covered by the customer.
- Buyer responsibility
The client is obliged to abide by the instructions and rules of conduct in all visited facilities, in the means of transport and to cooperate with service providers in good faith during the service, i.e. not to disable the smooth running of the service program, as well as not to endanger other passengers during the service. The client is required to have valid travel documents (personal documents) during the service. Costs of loss or theft of personal documents during the service are borne by the client. The escort or the organizer’s representative will help, but on condition that the tour program is undisturbed. The client is obliged to present a document/voucher on the paid deposit (invoice) before the beginning of the service to the organizer’s representative. In the event of non-compliance with any of these obligations, the client responds to the service provider for any damages suffered.
- Resolving complaints
In accordance with Article 6 paragraph 3 of the Act of the Provision of Tourism Services (NN 130/17) we would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the company office (Address: Gradišćanskih Hrvata 18, 21 000, Split), via postal address or by e-mail:
Scrambler, obrt za trgovinu, vl. Srđan Mitrović
Slavonska 1, 21 000 Split, Croatia
or e-mail: firstname.lastname@example.org
No later than 15 days after the service has been consumed, the customer can submit a written complaint on the spot to the point of sales, or by mail, telefax or email and enclose a written statement signed by the representative and all potential accounts for additional costs. The organizer will accept only properly filed complaints received within the specified period of 15 days and will without delay respond in written form about the receipt of the latter. The organizer is required to make a written decision on the complaint within 15 days of receiving the complaint at the point of sales. The organizer may postpone the deadline in order to collect more information and verify the complaint with the service provider up to additional 15 days. The organizer will only resolve those complaints which could not be solved in the place of residence.
- Court jurisdiction
Any kind of legal disagreements that cannot get mutually settled, fall under the jurisdiction of the legal court in Split.